Website and Hajj Umrah Booking Terms & Conditions

Terms & Conditions

Hajj and Umrah agreement between the customer and the company ‘’Holy Makkah Tours Ltd’’. The pilgrim who is travelling to Hajj or Umrah. When we act as a principal the relevant invoice will state that "your ultimate contract is with Holy Makkah Tours Ltd." In that case, the following booking conditions will apply, as set out below in "your contract with us" and the following paragraphs.

For clarity the use of the word “Us”, “we”, “Holy Makkah Tours Ltd.” & “the Company”, will refer to Holy Makkah Tours Ltd. and the term “you”, “yourself”, “the Client” or “the Pilgrim” will refer to the person signing this agreement. If you unclear of any part of this agreement you are advised to seek independent legal advice before signing this agreement.

The Agreement

An agreement between the Pilgrim and the Company will only be valid if and when the company acknowledges the Hajj and Umrah Booking form by means of a receipt and the agreed deposit has been paid and all funds have been cleared by our bank. A Formal confirmation of Flight, hotel and departure times will only be made to the client 7 days before the expected departure date as indicated on the receipt or booking form. And the Client has accepted these terms and conditions by signing the Hajj and Umrah Booking form. This Agreement or any contract between the client and the company will full under English law and Jurisdiction for the arrangement of the travel and accommodation. Issues within the Kingdom of Saudi Arabia will fall under the Saudi Law and Jurisdiction between the client and the service provider in the Kingdom of Saudi Arabia.

This is an agreement between Holymakkah Tours Ltd (Us) and our Customer (You). Agreement:

Holymakkah Tours Ltd work as retail agent of ATOL protected companies Hillside Travels ATOL NO79162, so you can book with confidence.

In case of any cancellation we have the right to charge an admin fee to cover our expense for the arrangement of your booking.

If we have already transferred the amount to airline, visa source or hotels then their terms and conditions will also apply. In some cases amounts can be non-refundable. Please always confirm the terms and conditions with your agent before making any payment. For any Enquiries feel free to speak to our team via email or call us on 020 8555 8791.


Prices and payment

A full list of what is included in the price of offer will be found in the price list. We guarantee not to increase the basic price of your trip after your full payment. We reserve the right to change hotel prices until full payment or at any time before you book. However, any price changes after your full payment will not affect the price of your booking unless you request a change to the booking/accommodation/flight or other items of your package.

All flights booking for Hajj and Umrah require a non-refundable deposit and after the initial

booking the final payment to be made within 24 hours otherwise fare difference must be paid if the new fare/accommodation is higher than the original fare booked. Prices are not guaranteed until tickets are issued, flights can change to other scheduled flight or extra flights (Charter) especially for Hajj. All credit card and debit card processing fees 3.5% apply. If for any reason your Hajj or Umrah visa has not granted by the Saudi Embassy for your Hajj we are not responsible for any costs and no refund will be offered.

Cancelling your booking

You will not be able to recover your deposit upon cancellation. You will also be liable for further deductions by way of agreed reimbursement to cover all the foreseeable expenses of the Company.

If Cancelled before 7 (seven) weeks of your Travel 75% refund

If Cancelled less than 7 (seven) weeks before travel Nil refund



Whilst reasonable care is taken to ensure that the information given to you is accurate, we cannot guarantee its true accuracy as the information may come from a third party and we reserve the right to change the information including these terms and conditions at any time without notice. You must check these terms and conditions for changes. The Company has taken all reasonable steps to ensure that all representatives, agents, travel partner, tour operator used are reputable. However, the company does not have direct control over such organizations and shall not be responsible for any services, acts or omissions by them or their employees. The Client accepts that the booking is subject to the terms and conditions of such firms companies or persons and shall provide services to the Company and the Client.

If cancellation or change by the Company is brought about by war, riots, civil commotion, strikes, disasters, terrorist act, events of nature, act of God, technical problems with transportation or other events outside the control of the Company, the Company shall not be held responsible in any way.

All personal baggage, including personal articles, medicines, mobiles phones and any other items the client has with them are at all times and under all circumstances at "owners risk".

No responsibility is accepted by the Company for the Client's failure to carry passports, visas or other documents required for the purpose of the journey.

As the number of passports handled by the Saudi Embassy; The Company cannot be held responsible for the loss of your passport or any related document(s) the Saudi embassy may lose, misplace or does not deliver to you before your travel. You are at all-time responsible for your travel documents and refusal to travel due to paperwork not being present before your travel, you may be refused to board the plane or refused entry into the Kingdom of Saudi Arabia (“KSA”), you a personally liable for any repatriation charges or travel costs

associated with any refusal to board or enter the country.

As is the nature of hajj and with the vast number of pilgrims, there is a higher probability of viruses and airborne deceases, it is therefore your personal responsibility of your well-being at all time, the company cannot be held responsible for any personal accidents, illness, and death during your travel and during the pilgrim, or any medical reason. We strongly advise you have suitable travel insurance cover for your journey and stay.

For Health & Safety in the KSA, local rules and compliance will supersede any standard represented or relied upon in the UK. The Company makes no representations or warranties of any kind with respect to flights for Hajj or Umrah packages including not enough time to perform 40 Salah in Madinah. All hotels star rating is according to Saudi Arabian standard and some hotels rooms may change from 3/5 to 5/7 peoples.


Hotels will be provided in accordance with the itinerary or similar hotels. Due to circumstances beyond our control we may also need to cancel or modify events that appear in the itinerary. There may be other circumstances in which hotel changes become advisable or necessary.

Therefore, we also reserve the right to substitute any of the hotels. During Hajj and Umrah journey the unexpected is often the norm. Despite very careful planning and organization the hajj and Umrah journey can never be taken for granted like a normal holiday expected in the UK. The Pilgrim we wish it to be pleasant for a once in a lifetime experience, however the vast number of people from across the globe with a varied life style may have an impact on your pilgrim, unfortunately the company cannot be held responsible for this experience.

Rights of refuse

We reserve the right to refuse your booking. If we do this we will refund any money already paid to us. The provision of the service offered by the company is in good faith and best endeavors to meet your standard however, we, our agents, travel partner or their sub agents cannot be held responsible for any short comings outside the company’s control against your expectations of the pilgrimage. No express or implied, is made by us or by any person as to its accuracy, completeness or fairness and it should not be relied on as such.

In Saudi Arabia

Any opinions and estimates expressed reflect our judgment at this date and are subject to change without notice.

IN the KSA the Saudi government has the sole responsibility for the movement of pilgrims between Jeddah, Makkah, Mina, Arafat, Muzdallifah, Madinah or any other point of pilgrim in the KSA (All your costs have been covered by the Hajj Draft). Our Local Agent has no control what so ever over the transportation, this include and not limited to, timing, quality of the transport, duration of the journey, facilities on the transport. Our local agent will assist where possible but this element of the pilgrimage is outside of our control and cannot be held responsible in any shape or form.

The KSA has the sole responsibility of Tents in Mina & Arafat; our local agent will assist where possible; The Company cannot be held responsible for the quality or services at these points in the pilgrimage.

Hajj and Umrah Visa Application Documents In order to make your Hajj and Umrah application please ensures the following items have been submitted:

a. 4 Colour Passport size photos with a white background ONLY

b. Proof of Meningitis (ACWY) vaccination

c. Passport valid for eight months (6 months absolute minimum)

d. Non-British Passport holder must have “INDEFINATE LEAVE TO REMAIN” permission to stay in UK, endorsed in your passport

Hajj and Umrah Visas are granted by the Saudi Government free of charge Holy Makkah Tours Ltd representative able to obtain Hajj and Umrah visas for all British, EU and other nationals who have any legal right of residency in the UK. The Saudi Embassy requires your passport for varying lengths of time in order to issue a visa. We can give accurate guidelines as to processing times and ensuring the fastest processing time with our reputable authorised licensed agent. If you have any questions at this juncture, we

will gladly walk you through the process.

However please remember

a. You must have a Hajj and Umrah Visa

b. If anyone has a non-Muslim name, he or she should submit a certificate from a mosque or an Islamic centre confirming that the applicant is a Muslim with the Visa Application.

c. Four recent passport size colour photograph on a white background, any other colour background will be rejected and your application will be delayed.

d. Passports should be valid for at least 6 months from the date of submission of the application form. Ideally your passport should have eight months validity.

e. Women and children should be accompanied by husband/father or a male relative (Mahram). Proof of relationship is required (copy of a marriage certificate for a wife, a birth certificate for a child indicating the names of both parents). The Mahram must travel into and out of Saudi Arabia on the same flight as his wife and children.

f. If a woman is 45 years old or older, she is allowed to go without a Mahram with an organized group or family and submits a notarized No Objection Certificate from her Mahram.

g. If the applicant is not a national of the country he/she is applying from, a valid residency permit must be submitted with the application.

h. A vaccination certificate against Meningococcal Meningitis should be attached. The certificate of vaccinations should have been issued not more than three years and not less than 10 days prior to entry to Saudi Arabia and it should be valid for three years. The vaccination certificate must be with the applicant on entry to Saudi Arabia.

i. Hajj Visa is valid for 30 days only Flight Delays or Cancelation or Cessation of Aircraft operator/airline We are unable to accept liability for any flight delays (for any reason Weather, industrial action or any other reason) or cancellation of the flight to or from Saudi Arabia if the operator fails or is unable to fill their obligation of their part of the contract. We will assist the operator in finding alternative aircraft, but this will be on best endeavours. It is essential that you have sufficient travel insurance to cover this remote eventuality.

Local Customs

You must behave at all times in line with local customs and abide by the laws of the host country. You are responsible for your actions; we will not be able to assist you if you knowingly or not knowingly violate local custom. Your only support will come from the British Embassy or your travel insurance provider.

How do I make a complaint?

For any reason should you be dissatisfied with the services that you have received from Holy Makkah Tours Ltd. It is strongly advised, your complains must notify us in writing within 14 days of the event or 7 days after returning from your pilgrimage for us to deal your concerns, any communications outside this time line may make any redress difficult. To assist with any dispute, telephone conversation from booking to completion of your travels and any general discussions of your travel and for security reasons for both parties’ telephone conversations may be recorded.

Please forward any comments to the address or Email below.


Rules of complains and acceptances

Strictly no complain will be dealt over the phone on any circumstances, your complain will be dealt most superior way by the management team and the company board of directors which will be in a manner of a true judgments respect to the company reputation. There will not be consideration of any unusual activities (violence) and miss behaviour from the customer. Yours complain will only be dealt if you are within the terms and condition of Holy Makkah Tours Ltd contract. The company may take further Court action against you if the statements are not true with full evidence which is false allegation and wasting of the valuable time of Holy Makkah Tours Ltd.

Holy Makkah Tours Ltd.

11 Woodgrange Road, Forest Gate, London E7 8BA

t: 0208 555 8791





Our Record with Company House 

Company Registered Office Holy Makkah Tours Ltd. is incorporated in England and Wales under the Companies Act 1985 with a Company Number of 5022262, with Registered Address: 11 Woodgrange Road, London, E7 8BA, United Kingdom.